Refund requests for BandScore digital services

A pending or declined provider authorization is not treated as a completed BandScore payment unless the provider and order records show a completed charge.

An empty, corrupted or technically unreadable paid AI report should be reported before submitting the same work again. Support may retry evaluation or restore the affected credit; if the paid output cannot be delivered, a refund may be reviewed.

A credit is generally considered used after a usable report has been generated. Dissatisfaction with an estimate alone is not an automatic refund reason because AI feedback is a practice estimate, not an official IELTS result.

Used AI credits are not automatically refundable. Platform delivery failures remain reviewable with the report or submission identifier.

If a BandScore outage interrupts a paid mock, support will inspect attempt timestamps and service records. Resume/recovery or a replacement attempt is normally considered before a cash refund.

If platform-provided Listening audio fails after the pre-check passed, or the platform fails to save Speaking audio, record the section, approximate time and on-screen error. A replacement attempt, restored credit or refund may be considered according to delivery and usage.

Do not start a second paid attempt until support has advised you if the first attempt may be recoverable.

Camera or microphone permission denial, unsupported hardware, browser restrictions or a learner-side connection problem is not automatically a platform delivery failure.

Run the equipment, speaker, headphone, microphone, camera and network checks before starting a paid attempt. If those checks pass but the platform later fails, include that fact and the error evidence in the request.

Verified Mode may be unavailable on incompatible devices. Choosing to continue despite a failed pre-check may reduce refund eligibility, subject to applicable law and individual review.

Starting an attempt by mistake does not create an automatic refund right after paid access has been consumed. Contact support immediately and do not answer or submit sections while the request is reviewed.

Partially completed mocks are not automatically refundable. A platform-caused interruption may still qualify for recovery, replacement or refund review; voluntary abandonment normally does not.

Completed mocks and usable generated feedback are generally treated as delivered digital services unless a verified defect made the paid result unusable.

The current storefront policy identifies subscription renewal as manual repurchase, not an automatic recurring provider charge.

Using Cancel renewal marks the subscription cancelled while existing access remains until its displayed expiry. Cancellation does not itself refund the current paid period.

If recurring charging is introduced later, this policy and checkout disclosure must be updated and reviewed before activation. A refunded subscription order may cause the related subscription access to end immediately.

Promotional, administrative or free credits have no separate cash purchase price and are not exchanged for cash. If a promotion has separate published conditions, those conditions also apply.

A refund or provider reversal may remove unused entitlements granted by the refunded purchase. The entitlement ledger prevents the balance from being reduced below zero.

The current draft asks learners to submit a refund request within 7 calendar days of payment. Submit platform failures as soon as possible so technical records can be checked. Rights that cannot lawfully be limited by this deadline remain unaffected.

BandScore’s current draft target is to perform the initial review within 3 business days after receiving enough evidence. This is a review target, not a guarantee that funds will arrive within that period.

Approved refunds are handled through the original provider where supported. Payme and Uzum process reversals separately, and each provider and issuing bank may post funds at a different speed. BandScore has no verified fixed provider-specific arrival time to publish.

Never send a card PIN, CVV, complete card number, Telegram login code or payment one-time code.

Use the Start a refund request button below while signed in and choose the Payment category. You can also message the configured official Telegram support bot.

The authenticated support page shows your request and replies. The implemented states are pending, answered and closed. A status describes the support conversation; it does not itself confirm that a provider has posted funds.

For an unauthorized charge, contact your bank or provider immediately as well as BandScore support.